Despite completing the required bets

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The player experienced delays due to pending KYC verification and had scheduled a verification call with the casino. After successfully completing the verification, the player was able to withdraw the funds. We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. The cashback system ensures that even when luck isn’t on your side, you still get rewarded for your gameplay. The higher your status, the better the rewards and the lower the wagering requirements.

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Ultimately, the player received the refund after more than ten days. The complaint was considered resolved following the player’s confirmation of the refund. The player from Japan deposited 300 euros and claimed a welcome bonus, following all terms and conditions. Despite completing the required bets, his winnings were confiscated without a clear explanation. Browse all bonuses offered by Joy Casino, including their no deposit bonus offers and first deposit welcome bonuses. The minimum withdrawal amount is usually $20, while the maximum limit varies depending on the player’s VIP status and the payment method used.